My order status says “On Hold.” What does that mean?

We’ve included a few common reasons below:

  • Did you order a pre-sale item? We might still be waiting on that item (check your order confirmation for dates). We’ll ship your entire order once pre-sale items have arrived.
  • Did you ask us to hold or delay the shipment of your order?

If you require further assistance, please contact us by phone +1 403 668 8648 or email